Reference

Your Account Terms – Clear Rules, Direct Support

When you open an account with vin4d, you agree to the terms that protect both you and our platform.

Account ownership verified at signupDeposits via DANA, OVO, GoPay, QRISWithdrawals processed within 24 hoursSupport available 07:00–23:00 WIB daily
vin4d Your Account Terms – Clear Rules, Direct Support
REACH OUR TEAM

How to Contact Us About Terms

Team online

Live Chat

Open a chat window inside your account lobby. Our operators in Surabaya and Bandung handle term clarifications and account questions Monday–Sunday, 07:00–23:00 WIB.

Email Support

Send questions about your account terms, withdrawal holds or policy changes to [email protected]. We respond within 4 hours during business days.

In-Account Messages

Check the inbox inside your account dashboard for policy updates, bonus terms, and withdrawal status notifications from our compliance team.

HOW WE PROTECT YOU

Data, Security and Your Rights

Account Verification

We verify your identity at signup using your phone number and email.

Data Storage and Retention

Your account data — deposits, withdrawals, bets, game history — is stored on encrypted servers.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to track your game preferences and deposit history.

Withdrawal Verification

Before we process withdrawals over Rp 5,000,000, we verify the destination account ownership.

Dispute and Chargeback Terms

If you dispute a withdrawal or claim unauthorized activity, email [email protected] with your account ID and transaction details.

Request Data or Deletion

You may request a copy of your personal data or request account deletion by contacting our support team.

Your Terms & Conditions Questions

No. Each player may hold one active account only. Multiple accounts are a breach of our terms and will result in suspension of all linked accounts and forfeiture of balances. If you've closed an account and want to rejoin, contact our support team; we may allow a new account after 90 days.

Without identity verification, you cannot withdraw funds. Your account will be placed on hold after 14 days of inactivity. We keep unverified deposits in your balance, but you must complete verification before requesting a payout.

Deposit minimums are Rp 25,000 across DANA, OVO, GoPay and QRIS. Daily withdrawal limits depend on your account history; new accounts start at Rp 5,000,000 per day. Contact our team to discuss higher limits after 30 days of regular activity.

DANA, OVO, GoPay and QRIS withdrawals reach your wallet in under a minute. Bank transfers process within 1–3 hours. All withdrawals must pass identity verification. If a withdrawal is delayed, check your email for a verification step or contact support.

Funds already bet or wagered cannot be refunded. If you deposit by mistake, contact support within 24 hours with your transaction ID and we may reverse it if the funds haven't entered the game system. Bonus balances are non-refundable.

We may suspend your account immediately if we detect fraud, multiple accounts, or terms violations. Account closure is permanent; funds are frozen pending investigation. You have 30 days to appeal by emailing [email protected] with your account ID and reason.

You own your account and all balances in it. If you don't log in for 12 months, your account enters dormancy but is not deleted. Your funds remain accessible. To reactivate, log in with your credentials; dormant accounts may have temporarily restricted features until verified.